Contact Form
Damages and Issues
Please inspect your order upon delivery and contact us immediately if you find any issues.
For claims of damaged, defective, or lost items:Email info@epicwineandspirits.com with:A detailed description of the issue.
Photos of the item, packaging, and box.
For incorrect items:
Email info@epicwineandspirits.com with proof of the error, including photos of the item and packaging.
Shipping Timeline:You must be 21+ to order, and an adult (21+) signature is required at delivery.
Shipping Timeline: Orders typically ship within 1-3 business days (Monday to Friday). Please note that shipping may be delayed during Black Friday, Cyber Monday (BFCM), and peak holiday shopping seasons.
Restrictions: We cannot ship to PO boxes, APO/FPO addresses, or outside the U.S.
Location: All orders are shipped from our warehouse in Southern California.
Once your order has shipped, we’re unable to make changes to the shipping address. However, you can request to have your package held at a local UPS location for pickup. To arrange this, please email our customer service at info@epicwineandspirits.com or contact UPS customer service directly for assistance.
Thank you for your understanding, and we’re here to help with any additional questions!
Shipping alcohol across state lines in the U.S. involves navigating a complex landscape of laws and regulations. Each state has its own set of rules regarding the shipment of alcoholic beverages, and some states have restrictions or outright prohibitions on such shipments.
As a consumer, it's your responsibility to determine whether your state or county permits the shipment of alcohol to your address. We recommend consulting your state's alcohol beverage control board or relevant regulatory authority to understand the specific laws applicable to your area.
Please note that we cannot ship to PO boxes, APO/FPO addresses, or outside the U.S.
All orders are shipped from our warehouse in Southern California.If you have any further questions or need assistance, feel free to reach out to us.
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