Shipping Options
- Ground
- 2-Day Air
- Next Day Air
- No Saturday or Sunday deliveries
Where We Ship From & To
Our warehouse is located in Southern California. We ship to states included in our shipping list within the United States only — we do not ship outside the U.S.
Restrictions
- Cannot ship to PO boxes or APO/FPO addresses
- Some products may be restricted by state alcohol laws
- You will be notified at checkout if a product cannot ship to your address
Damaged Shipments
If an order is damaged by the shipping carrier prior to delivery, the order will be sent back and Epic Wine & Spirits will contact the customer regarding refund or reship options.
Failed Delivery Attempts & Returned Shipments
All alcohol shipments require an adult aged 21 or older with valid government-issued photo identification to be present and sign for delivery.
Customers are responsible for providing an accurate shipping address, monitoring their tracking information, and ensuring an eligible adult is available to accept delivery.
If the shipping carrier is unable to complete delivery due to multiple failed delivery attempts, an incorrect or incomplete shipping address, refusal of delivery, failure to provide valid identification, or failure to collect a package from an authorized pickup location, the shipment may be returned to Epic Wine & Spirits.
The following conditions apply:
- Reshipping Charges: Customers are responsible for the actual shipping cost required to resend their order. No additional handling fee will be charged.
- Original Shipping Charges: Original shipping fees are non-refundable for customer-caused delivery failures, except where required by law.
- Additional Carrier Fees: Any applicable return-to-sender or address correction fees may be passed along to the customer at their actual cost.
- Reshipping Authorization: Returned packages will not be automatically reshipped. Customers must confirm their shipping address and pay the new shipping charges before the order is resent.
- Refunds & Cancellations: Returned shipments do not automatically qualify for a refund. Any refund request will be handled according to our Refund Policy and applicable law.
Carrier or Merchant Errors: If the delivery failure results from an error by the shipping carrier or Epic Wine & Spirits, we will review the situation and provide an appropriate resolution without charging the customer for reshipping attributable to that error.